Your Questions,
Answered With Care
Clear guidance, honest answers, and expert insight—so you can feel informed, confident, and supported at every step of your Lumos experience.
FAQ
Frequently Asked Questions, Thoughtfully Explained
Treatments
01 How do I know which treatment is right for me?
For your first visit, you can book a Signature Laser Facial, Resurfacing Facial or Sculpting Facial. Learn more about each treatment here. After your initial appointment, a Skin Laundry Registered Nurse or Laser Specialist will evaluate your skin’s response, discuss your concerns and create a personalized treatment plan to help you achieve your skin goals.
02 What can I expect during my first Facial?
03 What types of facials do you offer?
04 How often should I get a Laser Facial?
05 What is a Targeted Signature Laser Facial?
06 How often should I get a Resurfacing Facial?
07 How often should I get a Sculpting Facial?
08 How often should I get a Peel?
09 Who performs the Facials?
Enhancements
01 What is an Enhancement service?
02 What is Fixer?
03 Why should I add Fixer to my service?
04 What is a Neck & Chest Enhancement?
05 Why should I add Illuminator to my service?
06 Why should I add Rejuvenator to my service?
07 Why should I add Revitalizer to my service?
Contraindications
01 How old do I have to be to receive a Facial?
02 Can I get a Lumos treatment while pregnant?
03 Can I receive a Lumos treatment while nursing?
04 Who cannot receive a Laser Facial?
05 Who cannot receive a Resurfacing Facial?
06 What is social downtime?
07 Who cannot receive a Revitalizer Peel?
Policy
01 What is your late/cancellation policy?
02 What is your return policy?
03 Why is a password required to book an appointment?
Memberships & Loyalty
01 What type of memberships do you offer?
02 Can I cancel or freeze my membership?
03 How do I update my membership credit card details?
04 How does the referral program work?